Home   |  Customer Support

Vacancy Details

Vacancy Details
Please login using your personal email address

Are you a recruiter or hiring manager?
Please log in with your LAN ID (first part of your email before @schools.nyc.gov)


For Candidates
Trouble logging in?

For Hiring Managers & Recruiters
Trouble logging in?

Connect with Us

Vacancy Details
Position Type:

Administrative and Central Office

Office Title/Functional Title:

Ridership Data Manager, OPT (Internal Candidates Only) - 21045

Civil Service Title:

Administrative Staff Analyst




Office of Pupil Transportation

Bronx, Brooklyn, Manhattan, Queens, Staten Island
Posting End Date:

This position is in a civil service competitive class that is subject to examination. Position is only open to current DOE employees with permanent NYC civil service status as Administrative Staff Analyst or permanent in an equivalent title that is eligible for transfer under 6.1.9 to Administrative Staff Analyst. This position is open to qualified persons with a disability who are eligible for the 55-a program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a program.


Position Summary:   The New York City Department of Education (DOE) is the largest school system in the nation, with nearly 1.1 million students and approximately 75,000+ teachers in over 1,800 schools.


Over the next 32 months, the New York City Department of Education (DOE) plans to redesign the way it manages and delivers school transportation services to public, charter, non-public, and early childhood programs and families. The redesign centers around a partnership with Via Mobility, which provides for a modern, state-of-the-art suite of transportation management technologies, including:


  • Real-time bus tracking and student boarding information, implemented through an inexpensive, GPS-enabled tablet running the “Bus Driver App” (a customized version of the Via Driver App), which provides drivers with turn-by-turn navigation and digitally records student boarding and alighting.
  • Real-time, sophisticated notification system connecting all stakeholders (parents/caregivers and students via app and/or text, and NYCDOE and school administrators through a dedicated web-based console). The system would provide automated updates on real-time bus location, student boarding and alighting, route changes, vehicle delays, etc. It would also allow NYCDOE administrators to initiate notifications and seamlessly communicate with drivers, parents/caregivers, and students.
  • Automated and dynamic vehicle routing, optimized for traffic conditions and last-minute changes to advance and improve the student transportation experience.


With guidance from OPT leadership, the Ridership Data Manager plays a critical role in driving operational efficiency to ensure the success of the DOE’s Student Transportation Ridership Information and Data Enterprise System (STRIDES) initiative. The Ridership Data Manager conducts research and analysis on the DOE’s various transportation, student information, parent identity, location management, and vendor information systems; prepares reports to communicate areas of improved efficiency in data collection and reporting; creates and provides resources to support staff and partnership development; and works with colleagues, DOE program offices, and technical partners to develop and improve data collection and reporting processes. Additionally, the Ridership Data Manager may provide guidance to junior analysts on internal processes, including the fulfilment of data requests. Performs related work.


Reports to: Director of Data Management and Quality  


Direct Reports: N/A 


Key Relationships: Office of Data Management; Division of Instructional and Information Technology; Research and Policy Support Group




  • Review and evaluate student transportation policies and prepare analyses on impact of these policies on DOE data collection and reporting processes, systems, and personnel.
  • Research transportation and ridership tracking policies in comparable school districts to inform recommendations to improve efficiencies in data collection and reporting processes, systems, and personnel.
  • Develop quantitative analyses and programming routines using structured query language (SQL) and analytical tools to effectively analyze DOE academic and personnel data used to inform transportation policy development.
  • Develop systems to capture and monitor bus company employee, vehicle, and bus yard information.
  • Based on quantitative analyses and research, develop theories about transportation and ridership data trends.
  • Prepare reports evaluating, summarizing, and interpreting the potential accountability and financial impact of reported data.
  • Design and develop reports that will be used to measure data quality and ultimately inform users of recommendations for improved efficiency in data collection and reporting processes.
  • Research and gather resources that support improvements in the organization’s reporting and analytics management practices, to improve transportation programs and policies.
  • Organize internal resources to respond to data escalations and ensure resolution.
  • Identify and escalate issues to leadership team as necessary; provide suggestions for resolution.
  • Quickly assess and resolve complex issues using sound judgment and problem solving skills.
  • Assist in researching and planning professional development and team-building activities that deepen understanding of education practice and policy as well as build analytical skills.
  • Assist in the development of a shared project management system to streamline team work planning and project schedules and improve planning processes.
  • Support team staffing, hiring, and performance management, and assist in the implementation of related improvements.
  • Provide regular project status reports as required to the team leader and other DOE leadership; represent the data management team by working cross-functionally with colleagues and program offices.


Qualification Requirements:




  1. A master's degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field, and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area. 18 months of this experience must have been in an executive, managerial, administrative or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above; or
  2. A baccalaureate degree from an accredited college and four years of professional experience in the areas described in "1" above, including the 18 months of executive, managerial, administrative or supervisory experience, as described in "1" above.




  • Knowledge of public sector and/or public education.
  • Experience as an analytical, process-oriented thinker and problem-solver.
  • Experience in data analytics and reporting.
  • Experience gathering business requirements from business owners, program offices, and/or subject matter experts (SME's).
  • Experience designing and executing quality assurance tests.
  • Ability to perform independent research, data collection, and analysis.
  • Excellent written and spoken communication skills.
  • Experience writing technical and user documentation, business requirements documents, standard operating procedures.
  • Strong strategic thinking and project management skills, attention to detail, and ability to proactively identify key issues and risks.
  • Ability to provide leadership and guidance to junior staff, as needed.
  • Highly proficient in Microsoft Office applications including Excel, Word, Access, and Visio.
  • Ability to work independently, adapt quickly to changing priorities.
  • Prior experience working in a fast-paced, complex working environment.
  • Excellent command of SQL and understanding of relational databases.
  • Knowledge of Business Intelligence Reporting tools.
  • Experience using project management tools.
  • Experience working with data integrity and improving processes for increased data quality.
  • Knowledge of best practices in data governance, analysis and reporting.
  • Excellent interpersonal skills in working with technical and non-technical personnel.


Salary: $94,146 - $113,917 


(Internal candidates who are selected for this position and who currently hold comparable or less senior positions within the DOE will not earn less than their current salary.)


Please include a resume and cover letter with your application.

NOTE: The filling of all positions is subject to budget availability and/or grant funding.


DOE Non- Discrimination Policy
It is the policy of the Department of Education of the City of New York to provide equal employment opportunities without regard to actual or perceived race, color, religion, creed, ethnicity, national origin, alienage, citizenship status, age, marital status, partnership status, disability, sexual orientation, gender (sex), military status, unemployment status, caregiver status, consumer credit history, prior record of arrest or conviction (except as permitted by law), predisposing genetic characteristics, or status as a victim of domestic violence, sexual offenses and stalking, and to maintain an environment free of harassment on any of the above-noted grounds, including sexual harassment or retaliation. For more information, please refer to the DOE Non-Discrimination Policy.

Teachers Support Network
Copyright 2023 Teachers Support Network Company. All rights reserved.
Terms of Use and Privacy Policy