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Vacancy Details
Position Type:

Administrative and Central Office

Office Title/Functional Title:

Associate Director, Multilingual & Immigrant Family Resources, DML - 16913

Civil Service Title:

Administrative Education Officer (Union)


Level C


Division of Multilingual Learners

Posting End Date:

This position is in a civil service competitive class that is subject to examination. Position is only open to current City employees with permanent NYC civil service status as Administrative Education Officer or permanent in an equivalent title that is eligible for transfer under 6.1.9 to Administrative Education Officer. This position is open to qualified persons with a disability who are eligible for the 55-a program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a program.


Position Summary: The Division of Multilingual Learners (DML) drives the New York City Department of Education’s (DOE) focus on and support of its vast number of Multilingual Learners/English Language Learners (MLs/ELLs) and immigrant students. To close the opportunity gap, promote racial equity, and ensure high expectations, rigorous instruction, and a supportive environment for over 140,000 racially, culturally and linguistically diverse and differently abled students, DML: 


  • Provides professional learning opportunities and resources aligned to the New York State Education Department Culturally Responsive and Sustaining Education Framework;
  • Delivers policy guidance, data tools, and training to support ML/ELL program design and implementation;
  • Designs resources and strategies that facilitate college and career preparation and creates entry points to CTE, work-based learning, and postsecondary pathways for MLs/ELLs and immigrant students;
  • Builds the capacity of school staff to learn continuously through a disciplined approach to problem-solving including rapid cycles and embedded measures;
  • Equips multilingual and immigrant families with the resources needed to fully participate in their children’s education; and
  • Partners with our communities to ensure our instructional priorities affirm and meet the needs of every multilingual and immigrant student.


The Associate Director, Multilingual & Immigrant Family Resources will oversee DML’s short- and long-term vision for the design, creation, and implementation of resources specific to the needs of families regardless of language and immigration status. In collaboration with families, community partners, and internal stakeholders, the Associate Director will identify authentic communication channels to best reach families and build regular pathways to keep multilingual and immigrant families informed and updated on key policies, parental rights, bilingual program offerings, and resources to support the multiple roles they play in their children’s education. The Associate Director will act as DML’s first point of contact for ML/ELL and immigrant families at family events and collaborate with partner DOE offices to ensure a timely and full response. Performs related work.


Reports to: Senior Director, Multilingual and Immigrant Family and Community Partnerships


Direct Reports:  N/A


Key Relationships: Families, family-facing school staff, Division of Community Empowerment (Translation and Interpretation Unit, Family & Community Engagement), Mayor’s Office of Immigrant Affairs (MOIA), Partnerships, and Communication, Division of School Climate and Wellness, community-based organizations



  • Leads the work of DML’s Multilingual and Immigrant Student Support Team in the creation and dissemination of resources for ML/ELL and immigrant families.
  • Manages responses to family inquiries from the DML inbox and from families attending DOE events.
  • Collaborates cross-functionally and across DOE offices to ensure that resources are in a format and language accessible by ML/ELL and immigrant families.
  • Creates and oversees DML’s outreach strategy that complements the diversity of races, languages, cultural backgrounds, geography, and the various specific needs of ML/ELL and immigrant families.
  • Supports DML’s vision and efforts towards bilingual program expansion through the design of family-friendly resources and engagement with ML/ELL families and community partners.
  • Manages and regularly updates DML’s family website and family resources (e.g. brochures, posters, videos) to ensure that content is both relevant and in a format responsive to the needs of ML/ELL and immigrant families.
  • Oversees the annual creation and distribution of DML’s “Newcomer” toolkit to engage and support ML/ELL and immigrant families on their child’s educational journey.
  • Serves as project manager for small- and large- scale events and resource fairs for ML/ELL and immigrant families.
  • Identifies opportunities to create new and/or expand current programming into communities of underrepresented ML/ELL and immigrant families that speak lower-incident languages.
  • Collaborates with school-based staff participating in the Family Leadership Initiative to create opportunities to showcase amazing practices.
  • Liaises with Family Welcome Centers and provide them relevant resources, strategies, and on-going professional learning opportunities that prioritizes anti-racist and culturally responsive and sustaining family engagement practices for ML/ELL and immigrant families.
  • Provides consultative support to partner DOE offices to align the materials reaching families and include the needs and perspectives of ML/ELL and immigrant families.
  • Identifies opportunities to improve the educational experience of ML/ELL families, e.g., ML/ELL parent orientation, school placement, the IEP process, selection of educational program options.
  • Oversees the creation and distribution of guidance provided to schools and family-facing staff on topics addressing the needs and rights of ML/ELL and immigrant families.
  • Represents DML at DOE family events to promote ML/ELL programs.
  • Collaborates with community-based organizations and advocacy groups to inform the language, content, and format of their own sets of resources shared with their respective networks of families.
  • Provides and updates culturally responsive-sustaining (CRS) family engagement content on Parent University (in collaboration with FACE)
  • Reviews, monitors and distributes CRS resources and professional learning opportunities internally and externally to family facing staff


Qualification Requirements:




  1. A master’s degree from an accredited college or university in education, educational psychology, educational leadership, public administration, public policy, social work, or a closely related field, and two years of satisfactory, full-time progressively responsible professional experience in education administration, in such areas as: portfolio planning, educational grants/funding, student enrollment, assessment and accountability, youth development, special education, early childhood, program evaluation, policy research, college and career readiness, health and wellness, immunization, diagnostic and treatment services for parents and children, out of school programs, career and occupational education, curriculum development, evaluation and testing, educational planning, and educational statistics, or a related field, at least 18 months of this experience must have been in an executive, managerial, consultative, administrative or supervisory capacity in education administration; or
  2. A baccalaureate degree from an accredited college or university and four years of satisfactory, fulltime progressively responsible professional experience, in one or more of the areas as described in “1” above, at least 18 months of which must have been in an executive, managerial, consultative, administrative or supervisory capacity; or
  3. A four-year high school diploma or its educational equivalent and six years of satisfactory, full time professional experience, in one or more of the areas as described in “1” above, at least 18 months of which must have been in an executive, managerial, consultative, administrative or supervisory capacity; or
  4. Education and/or experience equivalent to “1”, “2”, or “3” above. Undergraduate education above the high school level may be substituted for professional experience, in the areas described in “1” above, at the rate of 30 semester credits from an accredited college or university for each year of experience, up to a maximum of 4 years. Graduate education in areas other than those mentioned above, may be substituted for the professional experience, at the rate of 15 graduate semester credits from an accredited college or university, for 6 months of experience, up to a maximum of 1 year of professional experience. However, all candidates must have a high school diploma or its educational equivalent and 18 months of experience in an executive, managerial, consultative, administrative or supervisory capacity in education administration as described above.




  • Experience in designing resources and content in a family-friendly format.
  • Innovative perspective with regards to content design and community engagement.
  • Experience with web-content systems and design applications.
  • Experience working with and building influential and meaningful relationships with families and diverse constituencies and partners across different titles and positions.
  • Strong content production skills, e.g., copywriting and proofreading.
  • Strong strategic thinking, organizational skills, attention to detail, and the ability to proactively identify key issues and risks.
  • Project management skills in creating project plans, identifying tracking methodologies, and understanding project interdependencies and risks with a lens to anti-racist impact and accountability.
  • Excellent and effective communication skills, including the ability to write well and make clear and concise oral presentations and written reports.
  • Lived experience as an immigrant and/or multilingual learner with personal insights and experience navigating DOE high schools is highly valued.
  • Fluency in another language is strongly preferred.
  • Insights and experience supporting undocumented student and family issues highly valued.
  • Actively raising personal racial literacy and racial consciousness.
  • Demonstrated commitment to apply anti-racist and anti-oppressive advisement and management practices in one’s work.
  • Proficiency in Microsoft Office software applications, e.g., PowerPoint and Word; advanced in Excel.  
  • Familiarity with digital tools and virtual communication platforms (i.e. Zoom, Microsoft Teams, Google Suite).


Salary: $90,660+


(Internal candidates who are selected for this position and who currently hold comparable or less senior positions within the DOE will not earn less than their current salary.)


Please include a resume and cover letter with your application.

NOTE: The filling of all positions is subject to budget availability and/or grant funding.


As of August 2, 2021, all NYC Department of Education new hires (who are not currently employees of the City of New York) must provide proof of COVID-19 vaccination prior to beginning their employment unless they have been granted a reasonable accommodation for religious or medical reasons. More information can be found in Executive Order 75.

DOE Non- Discrimination Policy
It is the policy of the Department of Education of the City of New York to provide equal employment opportunities without regard to actual or perceived race, color, religion, creed, ethnicity, national origin, alienage, citizenship status, age, marital status, partnership status, disability, sexual orientation, gender (sex), military status, unemployment status, caregiver status, consumer credit history, prior record of arrest or conviction (except as permitted by law), predisposing genetic characteristics, or status as a victim of domestic violence, sexual offenses and stalking, and to maintain an environment free of harassment on any of the above-noted grounds, including sexual harassment or retaliation. For more information, please refer to the DOE Non-Discrimination Policy.

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