Position Summary: The New York City Department of Education (DOE) is dedicated to creating and supporting partnerships among students, schools, families, and the community. The Division of Community Empowerment, Partnerships, and Communication (DCEPC) encompasses a diverse portfolio of offices including the Translation and Interpretation (T&I) Unit. As a central resource for language access, T&I develops and implements new strategies to strengthen the DOE’s efforts to engage and support parents and families of public school students throughout New York City.
The Translation and Interpretation Unit of the Department of Education is hiring an Interpretation Project Coordinator to coordinate the provision of interpretation services for DOE offices and schools for a variety of parent and community events. Performs related work.
Reports to: Senior Interpretation Project Manager, Translation and Interpretation Unit
Direct Reports: N/A
Key Relationships: Act as a liaison between DOE offices/schools, T&I Unit staff, and external language service providers.
- Coordinates in-person and online-remote interpretation services for DOE offices and schools.
- Engages requesting offices and schools to ensure proper event details are provided.
- Engages DOE vendors to ensure proper interpretation support is provided for events.
- Manages inventory and shipment of DOE interpreting equipment to/from events.
- Logs requests, create and archive planning/tracking sheets.
- Creates and produces reports based on various interpretation metrics.
- Attends and manages vendor interpreters at events throughout the City.
- Acts as point of contact between requesting offices/schools and the vendor for escalations during events with interpretation.
- Assists requesting offices and schools with vendor billing.
- Processes over-the-phone and video interpreting requests.
- Maintains productive workflows with DOE offices and schools, and interpretation vendors.
- Conducts trainings for DOE office and school staff, and Vendor interpreters.
- High school graduation or equivalent and five years of experience in community work or community centered activities in an area related to duties described above; or
- Education and/or experience which is equivalent to "1" above.
- Familiarity with the New York City public school system.
- Ability to function and meet aggressive deadlines in a fast-paced environment.
- Experience working on project management in the interpretation field.
- Strong logistical and long-term planning experience.
- Experience with data analysis.
- Experience with customer service and problem-solving.
- Excellent writing and presentation skills.
- Excellent communication, interpersonal, and organizational skills.
- Strong Microsoft Office skills in Word, PowerPoint, and Excel.
- Experience working with virtual platforms, e.g., Zoom, Teams, etc.
- Knowledge of interpretation equipment, and ability to lift and carry equipment (approximately 30 lbs.).
(Internal candidates who are selected for this position and who currently hold comparable or less senior positions within the DOE will not earn less than their current salary.)
Please include a resume and cover letter with your application.
NOTE: The filling of all positions is subject to budget availability and/or grant funding.
As of August 2, 2021, all NYC Department of Education new hires (who are not currently employees of the City of New York) must provide proof of COVID-19 vaccination prior to beginning their employment unless they have been granted a reasonable accommodation for religious or medical reasons. More information can be found in Executive Order 75.
DOE Non- Discrimination Policy
It is the policy of the Department of Education of the City of New York to provide equal employment opportunities without regard to actual or perceived race, color, religion, creed, ethnicity, national origin, alienage, citizenship status, age, marital status, partnership status, disability, sexual orientation, gender (sex), military status, unemployment status, caregiver status, consumer credit history, prior record of arrest or conviction (except as permitted by law), predisposing genetic characteristics, or status as a victim of domestic violence, sexual offenses and stalking, and to maintain an environment free of harassment on any of the above-noted grounds, including sexual harassment or retaliation. For more information, please refer to the DOE Non-Discrimination Policy.